At Innovate BPO, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website https://www.innovatebpo.co.uk/ or engage with our services.

1. Who We Are

Innovate BPO is a UK-based outsourced payroll solutions provider. We offer tailored payroll services to recruitment agencies and businesses across a range of industries.

  • Company Name: Innovate BPO
  • Registered Office: St Peter’s House, Silverwell Street, Bolton, England, BL1 1PP
  • Contact Email: info@innovatebpo.co.uk

2. What Information We Collect

We may collect and process the following personal data:

  • Website Enquiries: Name, email address, phone number, company name, job title, and any message you provide via our contact forms.
  • Cookies and Analytics Data: Information about your visit, including IP address, browser type, referral source, pages visited, and interactions (see section 6).
  • Client and Contractor Data: When engaging with us for payroll services, we may process more detailed personal data, including bank details, National Insurance numbers, UTR numbers, and payroll information.

3. How We Use Your Information

We use your data to:

  • Respond to your enquiries and provide information about our services.
  • Process payroll on behalf of clients and contractors.
  • Improve our website, services, and customer experience.
  • Meet legal and regulatory obligations.
  • Communicate with you about updates, service changes, or marketing (with your consent).

4. Lawful Basis for Processing

We only process personal data when we have a legal basis to do so. This includes:

  • Consent – where you have given clear permission.
  • Contract – where processing is necessary to fulfil a contract.
  • Legal Obligation – to comply with legal or regulatory duties.
  • Legitimate Interests – for business or service improvement purposes, unless your rights override these interests.

5. Sharing Your Data

We do not sell or rent your personal data. We may share it with:

  • Service providers (e.g. IT support, payment processors, CRM platforms) under strict confidentiality agreements.
  • Legal or regulatory bodies when required by law.
  • Our professional advisers (e.g. accountants, auditors).

All third parties are required to respect your data and treat it in accordance with the law.

6. Cookies and Analytics

Our website uses cookies to enhance functionality and analyse usage patterns. You can control cookie preferences via your browser settings.

We use third-party analytics tools such as Google Analytics to understand website traffic and improve performance. Data collected via cookies is anonymised.

7. Data Retention

We retain your personal data only for as long as necessary:

  • Enquiry data: Up to 2 years
  • Client/contractor data: In line with HMRC and legal requirements (typically up to 6 years)

8. Your Rights

You have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request erasure (in some cases).
  • Object to or restrict processing.
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, contact us at info@innovatebpo.co.uk.

9. Security

We take data security seriously and implement appropriate measures to prevent unauthorised access, loss, or misuse of your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified to you by email.

Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Email: info@innovatebpo.co.uk
Phone: 01204 565860
Address: St Peter’s House, Silverwell Street, Bolton, England, BL1 1PP